Get In Touch
- +1 209 266 3647
- 326 Boyd St, Los Angeles,
CA 90013, USA
Frequently Asked Question!
Where is my order?
If your order has not arrived by the estimated delivery date we’re here to help but it’s worth checking a few things before getting in touch. It will take between 3 and 5 days for your order to be dispatched from our warehouse, we will email you to confirm once your order is on its way. If you’ve chosen standard or next-day delivery check the tracking link we sent in your despatch email to view up-to-date tracking information.
Can I track my order?
Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store. Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
Part of my order is missing
On occasions, we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your dispatch note. We will refund any payment taken for items not sent. If you have not received an email from us or if there is no information on your dispatch note, please visit our contact us page and we resolve the issue for you as quickly as we can.
Do I have to create an account to shop with you?
Yes, but creating an account is simple to do and once you're set up you’ll be able to check out faster, save frequent addresses, track your orders, and be the first to hear about competitions, offers, and discounts.